Frequently Asked Questions
Everything you need to know about ThinkMsg
Is ThinkMsg really free to use? +
Yes! Our core platform — including campaigns, dashboard, messaging interface, flow builder, media management, and multi-user support — is completely free. You only pay if you choose to add the AI Support feature at ₹499/month.
What are WhatsApp API costs? +
Meta (WhatsApp's parent company) charges per-message fees based on your usage and the regions you send messages to. These charges are separate from ThinkMsg and are billed directly by Meta. ThinkMsg itself has no per-message fees.
How long does it take to set up? +
You can get started in minutes. Sign up, connect your WhatsApp Business API number, and you're ready to launch your first campaign. Our onboarding guide walks you through every step.
Can I integrate ThinkMsg with my existing tools? +
Yes. ThinkMsg provides API access so you can integrate WhatsApp messaging into your existing workflows, CRM, or e-commerce platform.
What does the AI Support add-on do? +
The AI Support add-on enables automated, intelligent replies to your customers 24/7. It understands customer intent, answers questions, and can handle common support queries — freeing your team to focus on high-value interactions.
How many team members can I add? +
There's no limit on team members. You can invite as many users as you need and assign different roles and permissions to control access to features.